10.06.06
Meeting Critical Deadlines
Meeting critical deadlines is crucial for the success of your business! It is imperative that time sensitive orders are tracked very carefully in order to meet critical in-hand dates.
One of my clients ordered some magnet pens that needed to ship out quickly for an important tradeshow event. If the product did not arrive on time, it would be of no use to him.  I was having difficulty getting a proof from the magnet pen vendor, so I made several phone calls to remind the vendor of the urgency of meeting this mandatory in-hand date.  I pleased my client by actually getting the product to them one day early.
Another time I had a large, high dollar value order of precious metal lapel pins that needed to be to a client’s convention in Miami. Due to unforeseen problems that arose processing this order, I could tell that the order was not going to arrive on time. In order to meet the promised deadline, the president of the company made the decision to fly to the lapel pin manufacturer to pick up the precious metal lapel pins and then hop on another plane to meet the customer at his convention.  The client was so pleased with the service they received that they have remained a customer for 10 years.Â